Refund policy

Returns / Refunds

1. Goods may only be returned by the customer within 31 days of receiving the delivery (Unless personalised or made to order)

2. Please contact us before returning any item, as we need to check your return eligibility. If we receive returned items without prior consent and they do not meet our criteria for return, a fee will be charged for shipping back to the customer. 

3. Returned items should be unworn and unused and must be returned in original packaging with any enclosed documentation. A refund will only be issued on receipt of the items to our return address. Branded packaging, tools and documentation must be unused and in original condition to receive a refund. If we identify any misuse or damage to the goods and contents, we cannot accept the return.

4. We cannot accept any earrings or nose rings for return, due to hygiene reasons.

5. If the item is faulty, we will aim to resolve the matter by altering or replacing the item. A refund will only be issued on a faulty item if we declare it unfixable. Please contact Le Mela Limited via email info@lemelajewellery.co.uk within 5 days of receiving your goods to arrange a return via post for assessment.

6. In the case where your goods do not fit, a fee will be charged for resizing. We cannot simply exchange, as in most cases your item has been handcrafted to meet your order.

7. Goods which are made to your special requirements and goods that are made to your specifications (size, metal and stone) or are clearly personalised can not be returned.

8. The customer agrees to cover return shipping and insurance at their own cost.

9. If we accept your return, you will only be refunded the cost of the item. We have the right to retain any postage and packing charges.

10. Your Lumin Kit can only be returned within 31 days of purchase, the box and branded documentation must be in saleable condition. As the customer you will be responsible for the costs incurred to return the kit. When we receive the kit back to our workshop and can confirm it is in order, you will receive a refund minus the following deductions: Your original postage cost, £6 wax replacement and a £20 restocking fee.

11. If you use the prepaid return label or envelope provided with your Lumin kit and subsequently choose to cancel your order, Le Mela Limited reserves the right to deduct the cost of the return label from your refund.

12. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lemelajewellery.co.uk

Promotional offers

1.  Promotions, discounts, and sale prices are not applied retrospectively to purchases made prior to the promotion start date.
2. We do not offer price adjustments for items purchased before or during promotional events.
3. Returns requested solely for the purpose of repurchasing an item at a lower promotional price are not permitted and will be refused. This includes situations where an item is returned and then immediately repurchased, or where a return is initiated after a promotion has been announced.